Returns policy for online orders



Pure Couture Prom & Social  is a full service specialty store. We have been servicing the Prom, homecoming and evening wear customer for over 15 years, as a family owned business we greatly appreciate your business.


Before completing your order, make sure you have referred to the manufacturer's size chart for the particular item you are purchasing and that you have followed the measuring instructions carefully.The item(s) you purchase on our website will be special ordered just for you from the manufacturer, therefore we are unable to accept returns on any online purchases. We work very closely with you to do everything possible to make sure that there will not be any problems with your purchase.


Pure Couture does not accept any returns or exchanges for any online orders.



In-Store Purchases

Pure Couture Prom & Pageant appreciates your business and hopes that you have a wonderful time at your event.All dresses are considered final sale merchandise. Although our dresses are well made the dresses are fragile, so you can expect to lose some sequins, feathers and/or beading. Therefore, once a dress leaves the store we are no longer responsible for any damages that may occur while in your possession. Before a dress can leave our store it must be paid in full, checks will not be accepted as final payment . Once a dress has left our store it cannot be returned, refunded or exchanged. Each of our designers has a separate size chart and size is determined by the largest measurement; therefore, alterations are typically required. Pure Couture Prom & Pageant is not liable for the work of any seamstress or cleaner, the seamstress information we have here is just a suggestion and we do not guarantee any work they may do. Please note that Pure Couture Prom is not liable for any change in circumstance after a dress purchase is made, whether it be a change in size after purchase, an event cancelation, change in event dress code or the like, your signing below signifies as an agreement between the buyer and Pure Couture Prom that your purchase remains final. 

All dresses are considered final sale merchandise